Terms of Service

About these terms

These terms apply to this website and to every lesson you book with Viva Voce Online School. By creating an account or booking a class you accept them. If you do not accept them, please do not book.

We are Viva Voce Online School, 106 Mill Lane. You can contact us at [email protected] or on +44 117 6583730.

Enrolment

You must be 18 or over to book lessons in your own name. Bookings are made through this site. A place in a small live group class is confirmed when we receive payment and send you a confirmation email with the class time, the teacher's name and the joining link.

Most learners start with a level test so we can place them in a group that matches their current ability. The test is a short conversation with a teacher, not a written exam, and it does not commit you to buying anything.

Group sizes are limited. If a class is full we will offer you the next available group or one-to-one lessons instead.

Lessons and scheduling

We teach Spanish, French, Italian and German. Group classes and one-to-one lessons run on flexible evening schedules, and the times shown at booking are UK time. Your joining link is personal to you and should not be shared.

If you need to move a lesson, tell your teacher as early as you can. The notice period for your class type is set out in your enrolment email and in the booking confirmation. Lessons missed without notice are treated as delivered.

If a teacher is unable to teach, we will offer a replacement time or a credit for the lesson.

Fees and payment

Fees for group classes, one-to-one lessons and lesson packs are shown at the point of booking. Payment is taken in pounds sterling through our payment provider. Lesson packs are valid for the period stated at purchase, and unused lessons in a pack cannot be carried over beyond that period unless we agree otherwise in writing.

We may change our fees, but a change will never affect a class or pack you have already paid for.

Cancellations and refunds

You can cancel a booking within 14 days of paying for it and receive a full refund, provided your first lesson has not yet taken place. To cancel, email [email protected] with your name and the class you booked.

After that period, refunds are issued for unused lessons in a pack where you tell us you are stopping, less any lessons already taken and any discount you received for buying a pack. Refunds go back to the card or bank account used for payment.

If we cancel a class and cannot offer a suitable replacement, you receive a full refund for that class.

Intellectual property

Course materials, worksheets, progress plans, audio files and recordings belong to Viva Voce Online School or to the teacher who created them. When you enrol we give you a personal licence to use them for your own study. You may not copy, resell, publish or share them, and you may not record a lesson without the agreement of your teacher and everyone in the room.

Acceptable use

Classes are a shared space. Please arrive on time, keep the conversation civil and let others speak. We may end a lesson, without refund, if someone is threatening, discriminatory or repeatedly disruptive, or if a joining link is being passed around.

Do not use this site to upload malicious code, attempt to reach another learner's account or scrape content.

Our liability

We deliver lessons with reasonable care and skill. We do not promise a specific exam grade, job offer or level by a set date, because progress depends on the time you put in between lessons.

We are not liable for indirect losses such as lost profit or lost opportunity. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to exclude.

Our video classroom depends on your internet connection and device. We are not responsible for a dropped connection at your end, though we will help you catch up.

Changes to courses and to these terms

We sometimes update course content, teachers or class times. We will give you reasonable notice of anything that affects a class you have paid for. We may also update these terms; the version on this page is the one that applies.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

Contact

For anything to do with a booking, a refund or these terms, email [email protected], call +44 117 6583730 or write to us at 106 Mill Lane.